• If you don’t have an account with Eurotunnel and need to amend your booking prior to travel, you will need to either amend you crossing online or contact the Eurotunnel Freight sales team at least 24 hours prior travel with all the relevant details. This will need to include your booking reference number(s) and the amendments required. Please note only vehicle registration and dates of travel can be amended. We cannot amend direction or length. For more information on our How to amend your booking section.
    We have up to 7 departures per hour at peak times. For more information, please visit our Freight timetable section.
    Eurotunnel wants to ensure that customers’ regular traffic can continue to cross even when the service is affected by disruptive events and the demand is higher than the available capacity.

    Eurotunnel’s capacity protection ensures all regular Eurotunnel business is not affected by unpredicted surges in demand of non regular traffic that chooses to cross with Eurotunnel on these days.

    When capacity protection is active, all non-account holders’ sales are suspended and turn up and go traffic is rejected. Bookings already made will remain valid during capacity protection but new bookings will not be possible.

    More info here.
    Pets are not permitted on the Freight service.

    We allow a maximum of 3 people, including the driver, per vehicle.
    No, we only charge per vehicle unit. However, for safety reasons, all passengers need to be declared at Check-in.
    For more information about Eurotunnel's policy on the transport of dangerous goods, please visit our Dangerous Goods section.
    Please click on the link below for more information: http://www.tfl.gov.uk/roadusers/congestioncharging/

    Yes, tickets can be purchased at the Freight Drivers' Centres (unless capacity protection is in place)

      In Folkestone, the Freight Drivers' Centre is situated in the Freight park directly after the Check-in. 

      In Calais, it is situated just before Check-in.

    You book for your planned travel date, and it will be valid for the planned date of travel and one day either side. 
    The crossing takes 35 minutes platform to platform.
    No. With the Freight service, you book for the day of travel. Upon arrival you are allocated to the next available departure.
    As stated in our Terms and Conditions, Freight bookings are amendable prior to the planned date of travel depending on availability and travel must be undertaken within 6 months of the initial date of booking. You can make amendments to your booking online.
    We require a vehicle registration at the time of booking which enables immediate identification at check-in by our automatic number plate detectors. You can however book up to an hour before arrival, or you can pay for your travel upon arrival.
    Only children over the age of 12 years old can travel on the Freight shuttles.
    Eurotunnel transports vehicles from Folkestone in Kent, to Coquelles in France. You can visit our Where to find us page.
    No. This is not essential when making your booking.
    This is your vehicle registration number.
    You will need to ensure that your country code is stated upon entry. If you are still experiencing problems please contact us.
    This request is for the person who is making the booking for invoicing purpose (not the drivers information).
    Please visit our Account benefits section and contact the Eurotunnel Freight sales team who will take your company details.
    Please contact the Eurotunnel Freight sales team immediately if you believe you have lost an item(s), providing us with as much information as possible.
    No a bus will take you to a “Club Car” (amenity wagon) during the journey and you will be taken back to your vehicle on arrival.
    At Channel Customs, Stop 24 Folkestone services, located just off junction 11 of the M20.
    Conveniently located within Eurotunnel Freight terminal in France, Le Truck Village offer a spacious and highly secure environment for a restful break.
    The easiest way to obtain the Eurovignette is to book on line via the www.eurovignettes.eu. However your drivers may also purchase it from the truck parks located a short distance from the Folkestone terminal (e.g. Stop 24 or Ashford Truck Stop).
    Only vehicles less than 7.5 tons can travel on the French Motorways during Bank Holidays and weekends. This restriction applies from 22:00 hrs (CET) on Saturdays to 22:00 hrs (CET) on Sundays.
    For safety reasons, campervans are not authorised to travel on our freight shuttles.
    Yes - a maximum of 60 litres of permitted fuel per transport unit may be transported and should be in suitable portable fuel containers.
    Please visit our vehicle restrictions page for more information.
    Yes, you can as your tacho will be off from the time you park your vehicle until you exit the shuttle.