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  • How does it work?

  • VP - How does it work?

    1.  Apply for a VP account with our Freight Commercial Teams.

    2.  Log on to your account at www.eurotunnel.com/book/TradeLogin to make a booking. Please take note of your booking reference number.

    3.  On your booked travel date follow the Passenger terminal directions and the dedicated "VP" route.

    4.  At Check-in, please enter your booking reference number and display your hanger.

    5.  Follow our dedicated VP route.

    VP

    6.  Enjoy your crossing!

     

     

    Frequently asked questions

    • How do I open a VP account?
      Please contact our Freight Commercial teams on +44 1303 282244 in the UK or +33 3 21 00 64 65 in France (For other contacts in Europe, visit www.eurotunnelfreight.com/vans/contact). 
    • Do I need to book my crossing in advance to use the VP service?
      Yes, vehicles without a valid booking on a VP account will not be authorised to travel. 
    • If I miss my booked departure time can I still travel?
      Yes, your booking is also valid 24 hours before and up to 24 hours after your booked departure time, subject to availability (or up to 7 days when contacting our Commercial teams). 
    • I need to rearrange my booking to next week. is this possible?
      Your booking can easily be amended online via your VP account and up to 24 hours after your booked departure time. It is non-amendable and non-refundable after this period. 
    • I need to take a trailer. Can I take it on the VP service?
      Trailers are permitted to travel with a commercial van subject to an additional charge. 
    • Can I travel with a refrigerated vehicle?
      Yes, but your fridge unit must be switched off during the crossing. 

     

  • VP Flexi - How does it work?

    1.  Log on to your VP account at www.eurotunnel.com/book/TradeLogin to make a booking. Please take note of your booking reference number.

    2.  Simply book, turn up and follow the FlexiPlus signage for high vehicles on the Passenger terminals.

    3.  At check-in, take the lane of your choice and enter your booking reference number. Display your VP FlexiPlus hanger.

    4.   After border controls, follow the dedicated FlexiPlus lanes to boarding, use the code to open the barriers and drive on the next departure.

     

    5.  Enjoy your crossing!

     

     

    Frequently asked questions

    • Do I also need to make an advance booking as a VP Flexi customer?
      Yes, it is essential to have a valid booking before travel. Your booking is fully amendable and refundable for up to one year.
    • Will I board on the next shuttle departure?
      Yes, as a VP Flexi customer you benefit from priority boarding so you are guaranteed a space on the next departure.
    • Do I need to open a new VP Flexi account?
      No, you simply need to use your current VP account to book your VP Flexi crossings.