Safety is Eurotunnel's top priority. It is therefore very important that the following safety rules are respected at all time when driving on the terminals and boarding Freight shuttles:
- All passengers must be declared - no charges are incurred for additional passengers. Failure to declare all passengers is a breach of conditions and you may be refused travel.
- We would like to inform you that for safety reasons, drivers and/or passengers with reduced mobility cannot be accommodated on Eurotunnel Freight shuttles.
- No smoking.
- The speed limit is 6 mph/10 km/h on the Freight shuttle.
- Keep cab curtains open at all times.
- The maximum height allowed for vehicles in our Freight Shuttles is 4.20m. Please lower and secure your aerials before boarding (download the flyer).
- The tarpaulin must always be correctly attached to the trailer and in good condition.
- Turn off all electrical equipment in your cab after loading.
- Do not stay in your vehicle. Turn your cab heater and refrigerator off.
- Ensure your fuel cap is on.
- Only children aged 12 years and over are authorised to travel on our freight shuttles (download the flyer).
- No livestock, animals or domestic pets are accepted for carriage on the Freight shuttles (download the flyer).
- All access points into the tankers must be fully secured (watch the animation).
Boarding and safety instructions videos
Eurotunnel Freight safety instructions:
Eurotunnel Freight boarding instructions:
Safety information leaflets