Following the evolution of Covid-19 and the recent decisions taken by the French government, we want to ensure that we comply with the public hygiene instructions to limit the impact of the virus and share with you the steps that we are taking to protect all our customers and employees.
You can be reassured that currently there are no travel restrictions in place between the UK and France and we continue to run our freight shuttles normally.
As a valued Eurotunnel customer, you know that safety remains our top priority. We have always taken the cleanliness of our operation very seriously. We know this is even more important at this time, so we have reinforced best hygiene practices across our business and equipment on terminals.
Hand sanitisers are now available on board for drivers in Club Cars. We reduce the access to the trains at certain times to limit the number of drivers in the minibuses and Club Cars in order to respect the recommended secure distance.
We remind you that vans below 3,5 tonnes can travel on our Passengers shuttles on our service. This way your driver will stay on board vehicle during the whole journey. Please contact our Freight Commercial Department for more information.
As of today, our continental freight support team will work from home, as will the UK team from tomorrow. You are therefore invited to contact us by email freight@eurotunnel.com and we will answer as quickly as possible.
This is an exceptional time requiring exceptional measures. Please be assured that we are doing our utmost to react and adapt quickly to these new circumstances by continually striving to provide a fast and efficient service.
The future remains unknown. We are in close contact with official authorities in France and the UK to ensure that we have the latest information and are monitoring any changes. We will keep you informed regularly.
Thank you for choosing Eurotunnel.
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