Eurotunnel always strives to improve its services so we are delighted to inform you that we have made your log in access to our freight online services EASIER!
For security reason, you have 3 attempts to log in to your customised online account. As you may be aware, after your 3rd attempt, your online account is locked.
Great news! You can now unlock your online account 24/7!
Simply follow these 3 steps below:
- After your 3rd attempt, if your log in details are incorrect, you will see the message “Account locked”. Simply click on the link below “unlock my user”.
- An email will be sent to the address entered in “My user profile” with a link “Click here”.
Simply click on the link and your online account will automatically be unlocked!
[IMPORTANT: this link will expire after 1 hour]
- However, if you can’t remember your password, click on the link from the homepage “You have lost or forgotten your password".
You will then be redirected to the “Password request” page. Once your log in details entered, your password will automatically be sent by email to the address entered in “My user profile”.
In order to receive your password, please check that your user profile is updated with your current email address.
As we make regular improvements to our website, please also remember to refresh your session regularly (Ctrl + F5).
We hope you find these improvements beneficial to you and your business and look forward to hearing from you with your feedback.
Please don’t hesitate to contact our Freight Commercial Teams if you have any queries.
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