• How does it work

    Log on to www.eurotunnelfreight.com and click on Customs pre-notifications. Then, select the relevant booking and enter all the details about your load.

     

    About your load

    Simply answer one or several of the questions below.

     

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    Once confirmed, you will receive a customs pre-notification reference that will be associated to your booking number. You will receive a confirmation by email which can be forwarded automatically to your driver by email or SMS.

    For 24/7 flexibility, you’re also able to amend or delete your customs pre-notification online.

     

    On the terminal

    IMPORTANT: at check-in, your driver will need to validate the pre-customs notification reference.

    The vehicle will automatically be identified at the Pit Stop with the registration numbers and the data sent directly to French Douane’s IT system.

    Customs prenotification

     

    Even more flexibility for your drivers!

    Customs pre-notifications can be made or amended before the arrival on our terminal so your drivers can pick up their loads without the need to carry a paper version of their customs documents.