• Coronavirus update

    In light of recent developments surrounding Coronavirus, we have updated some of our safety and security protocols for drivers. Many of our rules in place remain unchanged, however, there are a number of additional rules we have put in place for drivers in order to ensure the safety and security of everyone here at Eurotunnel Freight:

    • Social distancing is in place and should be recognised during all stages of the freight journey. This includes both our UK and French terminals, as well as throughout the crossing.
    • To reduce the risk of infection, face coverings are now compulsory for all drivers on board our shuttles or minibuses. To help with this, we are continuing to provide complimentary face masks to all drivers.
    • Drivers are encouraged to make use of the hand sanitation stations on site wherever possible. Additional stations have been installed on both the UK and French terminals, as well as on the shuttles themselves.
    • France currently does not require any proof of Coronavirus testing upon entering the country.
    • If you are currently exhibiting any Coronavirus symptoms, you must avoid all travel and self-isolate for at least 7 days, or for 14 days if someone you live with or someone in your support bubble has tested positive. If this will impact on an upcoming journey, we’ve made it simple for you to amend your booking.
     

     

    Alongside these changes, safety and security continues to be our top priority. It is therefore essential that the following safety rules are respected at all times when driving on the Eurotunnel terminals and boarding Freight shuttles:

    • All passengers must be declared at Check-in -no charges are incurred for additional passengers. Failure to declare all passengers is a breach of conditions and you may be refused travel by Channel Tunnel security.
    • For safety and security reasons, drivers and/or passengers with reduced mobility cannot be accommodated on Eurotunnel Truck shuttles.
    • No smoking permitted
    • The speed limit is 6 mph/10 km/h when driving on the Freight shuttle.
    • Cab curtains must be kept open at all times.
    • The maximum height authorised for vehicles in our Freight Shuttles is 4.20m. All aerials must be lowered and secured before boarding (download the flyer).
    • Tarpaulin must always be correctly attached to the trailer and in good condition.
    • All electrical equipment in the cab must be turned off after loading, including cab heater and refrigerator.
    • Do not stay in your vehicle. Turn your cab heater and refrigerator off.
    • Ensure your fuel cap is on.
    • Only children aged 12 years and over are authorised to travel on our freight shuttles (download the flyer).
    • No livestock, animals or domestic pets are accepted for carriage on the Freight shuttles (download the flyer).
    • All access points into the tankers must be fully secured (watch the animation).
    Cross the Channel with a tanker truck

     

    Channel Tunnel security checks will be carried out to ensure these rules are adhered to.

    If you have any questions or concerns regarding the safety and security of your journey, please visit our FAQ page or contact a member of our team.


    Boarding and safety instructions videos


    Eurotunnel Freight safety instructions:

     

     


    Eurotunnel Freight boarding instructions:

     

     


    Safety information leaflets