Safety and security are our top priority. It is therefore essential that the following safety rules are respected at all times when driving on the LeShuttle terminals and boarding Freight shuttles:
- All passengers must be declared at Check-in -no charges are incurred for additional passengers. A maximum of 3 persons, including the driver, are allowed per vehicle. Failure to declare all passengers is a breach of conditions and you may be refused travel by Channel Tunnel security.
- For safety and security reasons, drivers and/or passengers with reduced mobility cannot be accommodated on LeShuttle Freight trains.
- No smoking permitted (including vaping)
- The speed limit is 6 mph/10 km/h when driving on the Freight shuttle.
- Cab curtains must be kept open at all times.
- The maximum height authorised for vehicles in our Freight Shuttles is 4.20m. All aerials must be lowered and secured before boarding (download the flyer).
- Tarpaulin must always be correctly attached to the trailer and in good condition.
- All electrical equipment in the cab must be turned off after loading, including cab heater and refrigerator.
- Do not stay in your vehicle. Turn your cab heater and refrigerator off.
- Please ensure that all vehicle windows are completely closed before leaving your vehicle on the train.
- Ensure your fuel cap is on.
- Only children aged 12 years and over are authorised to travel on our freight shuttles (download the flyer).
- No livestock, animals or domestic pets are accepted for carriage on the Freight shuttles (download the flyer).
- All access points into the tankers must be fully secured (watch the animation).
Channel Tunnel security checks will be carried out to ensure these rules are adhered to.
If you have any questions or concerns regarding the safety and security of your journey, please visit our FAQ page or contact a member of our team.
Boarding and safety instructions videos
LeShuttle Freight safety instructions:
LeShuttle Freight boarding instructions:
Safety information leaflets