Safety instructions for drivers

Pictograms

Safety is Eurotunnel's top priority. It is therefore very important that the following safety rules are respected at all time when driving on the terminals and boarding Freight shuttles:

  • All passengers must be declared - no charges are incurred for additional passengers. Failure to declare all passengers is a breach of conditions and you may be refused travel.
  • We would like to inform you that for safety reasons, drivers and/or passengers with reduced mobility cannot be accommodated on Eurotunnel Freight shuttles.
  • No smoking.
  • The speed limit is 6 mph/10 km/h on the Freight shuttle.
  • Keep cab curtains open at all times.
  • The maximum height allowed for vehicles in our Freight Shuttles is 4.20m. Please lower and secure your aerials before boarding (download the flyer).
  • The tarpaulin must always be correctly attached to the trailer
    and in good condition.
  • Turn off all electrical equipment in your cab after loading.
  • Do not stay in your vehicle. Turn your cab heater and refrigerator off.
  • Ensure your fuel cap is on.
  • Only children aged 12 years and over are authorised to travel on our freight shuttles (download the flyer).
  • No livestock, animals or domestic pets are accepted for carriage on the Freight shuttles (download the flyer).
  • TankersAll access points into the tankers must be fully secured.


Boarding and safety instructions videos

Eurotunnel Freight boarding instructions:

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Correct way of parking your vehicle

Eurotunnel Freight safety instructions:

Safety information leaflets

Eurotunnel Freight documents
Dangerous goods leaflet
pdf
Boarding instructions leaflet
pdf
Aerial safety instructions
pdf
Safety instructions leaflet
pdf
Fire risks Leaflet
pdf
Electrical devices
pdf
Self Check-in leaflet
GB
pdf
FR
pdf
DE
pdf
NL
pdf
SP
pdf
IT
pdf
PL
pdf
HU
pdf
CZ
pdf
RO
pdf

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Customer services
Free WiFi
WiFi is available free of charge on our terminals at the following locations:

In Folkestone:
Freight Drivers Information Centre.

In Coquelles:
Truck park prior to check-in.

WiFi symbol