We want your journey to be as simple as possible. And we know that your trip doesn’t start when you board, but when you’re driving to find us.
That’s why our freight terminals are easily accessible and in a prime location near Folkestone. You can find us just off of Junction 11A of the M20 as you head towards Dover, or between the A16 and A26 in Coquelles, France.
Once you slip off the motorway, everything is clearly signposted so you know exactly where to go.
Folkestone to Calais crossing in 7 steps
- Drive to Check-in and use the touchscreen to register arrival
- Drive to the Pit Stop where your documents and number plate are scanned
- Head to Border Controls for checks
- Next, drive to Vehicle Allocation where you’ll be informed of the next departure and which freight shuttle you will be boarding. Trains depart every 10 minutes at peak times.
- Board easily by driving onto the wagon and wait for the minibus
- Seat comfortably on the Club Car
- Arrive in only 35 minutes and complete your onward journey
When crossing from Calais to Folkestone, you will go through rigorous security controls, before arriving at the Pit-stop and then check-in.
After check-in, the process is the same, so you’ll be familiar with the next steps.
The easiest Channel Tunnel crossing
We do everything we can to ensure your journey is as safe and seamless as can be – be it the paperless Border Pass or the Driver Info app.
How to check in at LeShuttle Freight
Number plate recognition and vehicle length detection is used at check-in to identify drivers and their vehicles immediately.
The transaction is then processed through our multilingual touch screens. It’s as simple as that!
Relax in the Club Car
Drivers are driven to an air-conditioned ‘Club Car’ where they can relax comfortably and enjoy our free WiFi facilities during the short crossing.
They can also save on overall journey time by taking their official 45-minute break during this period, as their tachograph indicates that the vehicle is off from the time it’s parked until they exit the shuttle on the other side of the Channel.
Straightforward arrival
Upon arrival, drivers are returned to their vehicles and can drive directly onto the motorway — all controls are carried out before the LeShuttle Freight crossing.
Our Driver Info app will also help guide drivers through the itinerary and direct them depending on the status of the vehicle when they arrive. Discover where to go based on customs status when arriving in Folkestone here and when arriving in Calais here – while being rest assured that Driver Info will also signpost what to do next!
Should you need somewhere to park upon arrival, rely on our secure Truck Parks in Coquelles at Le Truck Village or nearby parking facilities in Folkestone & Ashford if arriving in the UK.
Locating channel tunnel terminal facilities
The Border facilities building in France is located in Le Truck Village at the Calais terminal.
In the UK, the nearest Inland Border Facility (IBF) is located in Sevington, near Ashford, just off of Junction 10A on the M20.
If you have any questions about your booking, online accounts, the journey, facilities, and more, visit our FAQ page. And if you’re still unsure about anything, do give us a call!